top of page

Privacy Policy

Last Updated - 20/06/2026

​

At Fengi Mushrooms, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and purchase fresh mushrooms from us. We operate exclusively within the United Kingdom and sell only to customers located in the UK.

​

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Your name.

  • Billing and delivery address.

  • Email address.

  • Telephone number.

  • Order details and purchase history.

  • Payment information (processed securely by our payment providers; we do not store full payment card details).

  • Technical information such as your IP address, browser type, and website usage data through cookies and analytics tools.  

  • ​

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you regarding your purchases and customer service enquiries.

  • Manage returns, refunds, and complaints.

  • Improve our website and services.

  • Maintain records required for accounting and legal purposes.

  • Send marketing emails or promotions where you have consented to receive them.

  • ​

3. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information on the following lawful bases:

  • Contractual necessity – to fulfil and deliver your orders.

  • Legal obligations – to comply with tax, accounting, and regulatory requirements.

  • Legitimate interests – to improve our website and customer experience.

  • Consent – for marketing communications, which you may withdraw at any time.

  • ​

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

  • Payment processing providers.

  • Delivery and courier services.

  • Website hosting and technical service providers.

  • Accountants, professional advisers, and regulatory authorities where required by law.

All third parties are required to protect your information and use it only for the purposes for which it was provided.

​

5. Cookies

Our website may use cookies and similar technologies to:

  • Ensure the website functions properly.

  • Analyse website traffic and usage.

  • Improve your browsing experience.

You can control or disable cookies through your browser settings. However, some parts of the website may not function correctly if cookies are disabled.

​

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders and provide customer support.

  • Meet legal, tax, and accounting obligations.

  • Resolve disputes and enforce our agreements.

  • ​

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal information where applicable.

  • Restrict or object to certain types of processing.

  • Request a copy of your information in a portable format.

  • Withdraw consent for marketing communications at any time.

  • Lodge a complaint with the UK's Information Commissioner's Office (ICO).

For more information, visit the ICO website at https://ico.org.uk/.

​

8. Data Security

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage is completely secure.

​

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

​

10. Children's Privacy

Our products and services are intended for adults, and we do not knowingly collect personal information from children under the age of 13.

​

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the "Last Updated" date will be revised accordingly.

​

12. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

​

Fengi Mushrooms
Email: FengiMushrooms@gmail.com
Phone: [Insert Telephone Number]
Address: The Farmhouse, Nixhill Road, March, PE15 0PL

​

Fengi Mushrooms is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Privacy Policy - the basics

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy. 

 

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location. 

What to include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more. 


To learn more about this, check out our article “Creating a Privacy Policy”.

bottom of page